Customer chats in one place
Instagram, Facebook, WhatsApp, email, Telegram and Allegro in one inbox, linked to the client and their orders.
Kastomiko / Production software and CRM
Systems behind the shop
CRM and production software for made-to-order businesses
A made-to-order product does not fit a standard CRM or warehouse system: every order is unique, one design uses many parts, and someone has to check it before it prints. We build systems around that reality.
What you get
What we can build
Separate modules or one system, depending on what you already have.
Orders with design previews
Every order shows what the customer designed, not just a product name and a SKU.
Live stock
Reservations are worked out from current orders, so the number on screen matches the shelf.
Forecast and purchasing
The system sees when a part will run out from the pace of orders and creates the next delivery.
Production boards
Waves, queues, stop and reprint, and an alert when something changes after work has started.
Shipping labels
Labels from the order screen, with InPost, DPD and Nova Poshta, and tracking back to the customer.
Documents and payments
Pro forma, VAT invoices, corrections and fiscal receipts, with payment links.
AI assistant
A bot that answers routine questions in chats and hands over to a person when needed.
We replaced our own tools with this
We outgrew standard CRM and warehouse software and wrote our own. It runs two separate shops in two countries every day.
- A multi-store CRM where each shop has its own channels, clients, orders and team.
- An interface in Polish, Ukrainian and English.
- Stock forecasts with minimum and maximum levels per SKU and automatic delivery planning.
- Task lists for managers, including tasks created straight from a chat message.
Signs you have outgrown your tools
- Orders live in spreadsheets, chats and people’s heads.
- Parts run out and nobody noticed until an order was stuck.
- Changes to an order do not reach production in time.
- Your team pays for many tools and still copies data between them.
FAQ
Questions we often get
Do we have to replace everything at once?
No. We usually begin with one module that hurts most, connected to the tools you have. We moved from our previous CRM gradually ourselves.
Can it connect to our shop and accounting?
Yes, through APIs and webhooks. We connect Shopify, couriers, payment providers and accounting tools.
Is it worth building for a small team?
Not always. If a standard CRM covers your process, keep it. Custom work pays off when your process is the unusual part, and we will tell you if it does not.
Who looks after it after launch?
We can keep developing and supporting it. We agree this before we start.
Contact
What should we build for you?
A few lines are enough. We'll reply with what we can do and how we'd approach it.
Prefer email? work@kastomiko.com